Frequently Asked Questions:
Q: “What is the estimated time on a repair once you have received my kite?”
A: This depends on how extensive the damages are to your kite. However, most repairs are completed within three days.
Q: “How do I send my kite in for repairs?”
A: Click the “Submit a Work Order” tab and fill out the required fields. Once you have submitted your work order you will receive instructions on sending your kite in for repair.
Q: “Is it OK to send my kite in for repairs wet or sandy?”
A: Costs will be greater due to the time it will take to clean and dry your kite, not to mention your shipping will be considerably higher due to added weight.
Q: “What is the best way to pay for repair services?”
A: The most preferred forms of payment are Cash, Check or Paypal. Here at A Flip we do not expect payment until work is complete and an invoice has be sent to your email. Upon receiving your invoice you will find instructions for check payment. If you prefer to pay with PayPal please let us know and a request will be sent to the email associated with your Paypal account.